1. ESTIMATES

  1. All estimates are valid for 60 days from the date of submission unless otherwise noted.
  2. Estimates are based on quantities, conditions, and dimensions supplied by the Client.
    1. For installation conditions, DHI assumes sheetrock with adequate blocking unless otherwise stated.
    1. Installation into other substrates (e.g., concrete, metal, tile, stone) will incur a 20% surcharge.
  3. Following the initial site visit (typically a Measure & Site Report), DHI will issue a Sales Order that reflects final quantities, confirmed substrates, and any deviations from the estimate.
    1. The Client must approve the Sales Order in writing before production or installation scheduling can proceed.
  4. Trip charges are quoted as all‑inclusive of travel, transportation, and standard expenses, unless otherwise noted.
  5. Estimates assume unrestricted, timely access to all required rooms or areas during the designated trip time window. Delays caused by the Client or property may result in additional charges.
  6. Pricing does not include electrical work, drywall repair, painting, or other trades unless specifically noted.

2. TRIPS, SITE ACCESS & SCHEDULING

  1. Changes to trip dates must be communicated at least 10 business days before the scheduled trip.
    1. Changes or cancellations made with fewer than 10 business days’ notice may result in the Client being billed for up to 100% of the expected trip charges, including lost labor revenue.
  2. For service-only orders, the Client is responsible for ensuring all products are on-site, complete, and ready at the time of installation.
    1. DHI is not responsible for missing or delayed product shipments.
    1. Additional time on-site due to missing, damaged, or late-arriving products will be billed at standard service rates.
    1. When DHI sources finished materials, DHI will be responsible for delivery timing and quantities.
  3. DHI supplies standard installation hardware (anchors, screws, and common fasteners).
    1. All specialty or product‑specific mounting hardware (e.g., angle-iron, brackets, tiebacks, structural supports) is the responsibility of the Client unless otherwise noted.
  4. For occupied hotel properties:
    1. DHI requires a property‑designated escort for access to occupied rooms.
    1. DHI staff will not knock on or enter any room known to be occupied without the escort’s presence and authorization.
  5. If installation conditions differ from those noted during site visit / measure (blocked walls, hidden steel, obstructions, fire systems, unexpected conditions), DHI may pause work and request a change order.

3. PRODUCTION, LEAD TIMES & DELIVERY

  1. Lead times for fabricated products begin only after:
    1. Signed Sales Order,
    1. All specifications, fabrics, and approvals finalized, and
    1. Deposit received
  2. Lead times are estimates and not guaranteed. Supply chain delays, shipping issues, backordered materials, and vendor production issues are outside DHI’s control.
  3. Delivery dates are scheduled based on material readiness, crew availability, and project sequencing.

4. CHANGE ORDERS

  1. Any modifications after Sales Order approval—including changes to fabrics, quantities, dimensions, finishes, installation conditions, or dates—require a written change order.
  2. Change Orders may affect pricing, lead times, and installation scheduling.

5. SITE CONDITIONS & CLIENT RESPONSIBILITIES

  1. The Client is responsible for ensuring the site is safe, accessible, and installation‑ready, including:
    1. Completed drywall and paint
    1. Cleared furniture
  • Operational elevators
    • Safe working conditions
  • DHI reserves the right to delay work if the site is not ready. Any such delay will be billed at standard rates.
  • If electrical or structural work is required, it is the Client’s responsibility to arrange the appropriate trades.

6. PAYMENT TERMS

  1. Standard payment terms are Net 15 days, unless otherwise agreed to in writing by DHI.
  2. Orders that include finished products require a 50% deposit on material costs prior to initiating production.
  3. DHI bills for services weekly based on progress, including labor, travel, and any additional authorized work.
  4. For trips or service engagements lasting less than one week, DHI will issue an invoice at the conclusion of the trip.
  5. Invoices are due upon the terms stated, past‑due balances may incur a 1.5% monthly finance charge or the maximum allowed by law.
  6. DHI reserves the right to suspend work, delay scheduling, or withhold delivery if invoices are not paid in accordance with these terms.

7. WARRANTY & LIMITATIONS

  1. DHI warrants its installation workmanship for 1 year from the date of completion.
  2. Manufacturer warranties on materials or products are passed through to the Client.
  3. Warranty does not cover:
    1. Misuse, abuse, or improper operation
    1. Environmental damage (humidity, heat, water intrusion, UV exposure)
    1. Building settlement, shifting substrates, or guest damage
    1. Unauthorized repairs or modifications
  4. DHI’s liability is limited to the cost of the services provided. DHI is not responsible for consequential or incidental damages.

8. CANCELLATION

  1. Orders canceled after materials have been purchased are subject to:
    1. Material costs,
    1. Vendor restocking fees (if applicable), and
    1. Labor performed to date.
  2. Custom-made products are non‑refundable once production begins.

9. GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Forida without regard to its conflict-of-law principles. Any disputes arising from this Agreement shall be brought exclusively in the state or federal courts located in Brevard County, FL, and the Parties consent to the jurisdiction of such courts.